Audio issues with meeting recordings

Incident Report for ClearSlide

Resolved

This incident is now resolved, and was isolated to specific users. Unless you were otherwise notified, recordings during this time were not impacted. Thank you for your patience.

Posted Dec 18, 2017 - 11:40 PST

Identified

We have identified the issue with an upstream telephony system and are working with them on a resolution.

Posted Dec 18, 2017 - 09:24 PST

Investigating

We are currently investigating issues with one of our telephony systems which is preventing meetings from being recorded. The video portion of recording and telephony itself are not impacted at this time.

Posted Dec 18, 2017 - 09:01 PST